What type of file do you accept?

We accept both .JPEG (or .JPG ) and .TIFF digital file formats.

How do I upload a photo for Framing ?

On the "Home" page top buttons look for UPLOAD IMAGES. Simply click the browse button select your image and Click Upload. After you downloaded your favorite image you will be directed to Step 2-Paper Type & Size. Where you can choose your Paper Type .Select Vibrance Photo Matte or Vibrance Luster. Then on Paper Size select the size you want to frame. There are 7 steps total. Please select the Steps you need and then click NEXT in the bottom right corner on each Step.

How do I upload a photo for Canvas ?

On the "Home" page top buttons look for Canvas. Simply click the browse button select your image and Click Upload. After you downloaded your favorite image you will be directed to Step 2-Paper Type & Size. Where you can choose Thick Wrap 1.75 Deep or Thin Wrap 1.25 Deep. Then on Paper Size select the size canvas size you want. There are 7 steps total. Please select the Steps you need and then click NEXT in the bottom right corner on each Step.

    What if I have my own print and just want a Frame or Mat Design
you offer?

Simply go to or select "Home" On Front page top button Icon's. Simply move or point to Canvas button drop down, select Frame Your Own Print .You will be directed to Frame Your Own Print page. Measure your Print and Choose the size you have now of your printed image. This will tell us what size is your printed image that you want us to Frame . Next Click Frame It icon button this will direct you to Step 3-Select Frame. Next Step will be direct you to Step 4 Mat Design Let us know what is your projected MAT SIZE Opening size if you are looking for a Mat Design for your printed image. We have over 75 Mat Designs to choose from basic squares to intricate designs.

    When my photo is enlarged the quality of my image will not
be very good. Is there a way to tell?

Our advanced software will detect your uploaded image and instantly determine the quality of your picture. The software embedded in the site will automatically detect the resolution and pixel dimensions of your photo. And only allow you to choose sizes compatible with your image quality.

What inks do you use?

We use the highest quality inks in the market. We offer our customers a variety of colors from our Canon selections that are recommend and guaranteed to last up to 100 years. Together with using our top quality printing paper of Vibrance Matte paper and Vibrance Luster paper for printing. And Chromata White for Canvas printing. We only use the best products for your favorite images.

    I selected an image I like but I am not sure if it will suit the color
of my room? Is there a way I can check?

Yes there is a way to check. On Step 7-Text & Wall Color you will have a selection of colors to choose from to examine your image on the wall. Under Wall Color Icon select the wall color of your choice that you have in your room or the room to be painted.

Can I add a text or phrase to my image?

Yes you can. On Step 7-Text & Wall Color you can add a text or phrase. Inside the box just type away when you're done click Add Text click Here Once you added the text you can move it around the image by clicking on the text and dragging it.

    When I place an order can I arrange for it to be sent to another
address?

Yes you can. When you get to MY ACCOUNT-Billing information there is a check box for you to choose from. Select Enter a different address this would direct you to the Alternate Shipping Address where you can type in a different address to ship to.

What about my personal details?

When you create a new account with us it will only be used to ship your products. This information is only for our records and upon written request be removed from our data base. We will only email you if we have some questions on you order.

How secure is your website?

The site is completely safe and processing of all payments details are 128 bit encrypted by a secure server. It is impossible to break the code to steal your credit or debit card details. We have been issued and granted an EV SSL by Commodo site which is completely safe corner of trust placed on our site to be sure.

Which Credit Cards do you accept?

We accept all major credit cards.

Do I need training or be good with computers before I order?

Not at all, Just go to the front page click and select the top buttons or click the images on the our front web page of Mattingplus.com and get started. You can choose the Icon or the Steps you need to place an order. Or just call us and we will help you with any questions or just get started.

How do I care for my Frame or Canvas?

On Frames we recommend you just hang on your wall and dust it when you see fit. Our craftsmanship will guarantee years of enjoyment because we use the highest quality of professional printing with Archival qualities for your artwork. With Canvas we recommend you don't expose it to direct or strong sunlight or moisture, to maintain and increase the lifespan of your canvas. Just dust it when you see fit. We offer coatings of Gloss, Satin or Matte and use a water base clear non-yellowing print varnish to protect, preserve and enhance after printing your canvas on our inkjet printers.
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